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 > Your search for posts made by 'AshleyStephens' found 1 matches.

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Beware Randy Chavez and Camping World Albuquerque

Beware Randy Chavez and Camping World Albuquerque ! August 30th we purchased a brand new RV and it had a huge chunk out of the bathroom counter before we bought it. Our salesperson Randy Chavez assured us it would be taken care of. The RV is delivered two days later and the huge chunk is still missing. Randy then informs us we need to make a claim with Jayco to have it replaced under warranty, but it will be no problem. So we tell him to go ahead and file the claim now, even though this issue did not happen while we owned the RV. Randy says it will take 7-10 days to get the new counter in and replace it. We're planning on leaving the state soon, but we agree we can wait to have this done. Two weeks later, we follow up with Randy. No response. Now TWENTY-ONE DAYS after the claim, we follow up again, and he finally says the counter is backordered by months, and— surprise— the repair must be done at the store it is ordered at. We do not live in New Mexico, and we have no plans to be back. Now we have a $27k+ brand new trailer with a bathroom counter top with a huge chunk out of it (it just ripped a brand new pair of pants it's so sharp), shitty customer service, and no idea if or when we can have it replaced. The bad reviews on Camping World are true— they are sweet to make the sale, but then you're worthless to them. Buyer beware: you do not want to deal with Camping World. Look elsewhere.
AshleyStephens 09/19/18 12:20pm Camping World Service and Installation
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