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Frustrating BZB Products experience

This topic has been moved to another forum. You can read it here: 30243554
toolman1 05/25/21 09:06am Forum Posting Help and Support
Frustrating BZB Products experience

So, It's New Year's weekend and my wife and I are returning from a week at the lake. I had replaced all the coach batteries and chassis battery, before leaving, and for whatever reason the Power Gear jacks were inoperative. I had read on-line that this model of levelers were having problems and ordered a new replacement kit from BZB in Kingman AZ. On our return trip I had a medical emergency and clipped the right rearview mirror as well as the forward awning arm, breaking them both off. I was hospitalized for 3 days, and limped home after making some emergency repairs. 6 or 7 weeks later Velvac Mirrors and an RV salvage yard supplied me with the replacement parts. While waiting for those parts I shopped various RV dealers regarding installing the Power Gear kit. I took the coach to the selected dealer and they didn't get to it for 9 weeks. The problem wasn't the jack system but rather the power supply wire had been overlooked when replacing the batteries. Now, the issue. This Power Gear harness and touchpad is still in the box it was shipped in. All components are still sealed in the factory plastic bags, and the touchpad in it's original box. BZB offers a 60 day return policy, cut and dried. Yes it's been 5 month's since being purchased, however I feel the extenuating circumstances warrant some consideration to return it. Am I wrong here? It wasn't my fault that the mirror, awning arm, and service department took so long. What are your thoughts guys?
toolman1 05/25/21 09:06am General RVing Issues
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