Good Sam Club Open Roads Forum: PSA ---- MORE Harbor Freight RECALL--PLEASE READ
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 > PSA ---- MORE Harbor Freight RECALL--PLEASE READ

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Executive

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Posted: 07/07/20 12:03pm Link  |  Quote  |  Print  |  Notify Moderator

Remember a few weeks ago Harbor Freight recalled some of their jack stands? Well, there's more. Here's the email....Dennis
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I'm writing to apologize. I often reach out to tell you about Harbor Freight's commitment to quality and all the investments we've made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I'm proud of how far we've come. So when we have a product recall, it hurts.

A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.

Today, I feel even worse. I'm disappointed and embarrassed because we've identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We're now adding these jack stands to our recall. Unfortunately, this defect wasn't discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit (see details here).

We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we'll give you a full cash refund or store credit for those as well.

I want to apologize to all of our customers. While we've dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.

As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.

Sincerely,
eric_sig.jpg
Eric Smidt
Owner and Founder


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rexlion

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Posted: 07/07/20 12:11pm Link  |  Quote  |  Print  |  Notify Moderator

Marcus could take notes....


Mike G.
--for now, using a cargo trailer for camping--
Those who would give up essential liberty, to purchase a little temporary safety, deserve neither liberty nor safety. --Benjamin Franklin
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Lwiddis

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Posted: 07/07/20 01:39pm Link  |  Quote  |  Print  |  Notify Moderator

Back in the "olden days" nothing was recalled. Better now.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


K Charles

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Posted: 07/07/20 02:21pm Link  |  Quote  |  Print  |  Notify Moderator

They don't call it the one use tool store for nothing.





T18skyguy

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Posted: 07/07/20 06:03pm Link  |  Quote  |  Print  |  Notify Moderator

It's a nice mea culpa letter, but I learned my lesson with their stuff years ago. If its a tool for a critical operation, or safety related, or you need it to last, buy elsewhere. I bought their AC manifold pressure gauge set and it exploded in my face, and I was using it correctly. It could have blinded me.


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luv2tup

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Posted: 07/07/20 08:41pm Link  |  Quote  |  Print  |  Notify Moderator

Most harbor freight stuff is disposable, made in China ****. I'd rather spend more to get quality tools that will last.

atsrmf

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Posted: 07/08/20 07:59am Link  |  Quote  |  Print  |  Notify Moderator

I wonder how many lawsuits have already been filed. This could get really expensive!

TS21sso

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Posted: 07/08/20 11:11am Link  |  Quote  |  Print  |  Notify Moderator

T18skyguy wrote:

It's a nice mea culpa letter, but I learned my lesson with their stuff years ago. If its a tool for a critical operation, or safety related, or you need it to last, buy elsewhere. I bought their AC manifold pressure gauge set and it exploded in my face, and I was using it correctly. It could have blinded me.



Bought a 100ft #12 HD extension cord many years ago. First time I went to use it, wouldn’t convey current. Did a continuity check and one leg was defective. Took it back for exchange and because it was more than 30 days MGR said he couldn’t (wouldn’t )exchange it, although you could see it had not been used. His choice, been in a HB store once in the eight years since, and spent $7.00.
Solution: bought new male & female plugs repaired cord, still using today.
When will these places learn that we as consumers do have a choice where we will and where we wont spend our money.

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