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TxGearhead

Texas

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Posted: 09/08/20 08:58am Link  |  Print  |  Notify Moderator

September 1 southbound on US550 between Cuba and Bernalillo New Mexico. Blowout on the 5th wheel curbside rear axle. Pulled over and parked on the narrow shoulder without drama. Called Good Sam and got an idiot in Atlanta. All she wanted to do was joke and BS. Took forever for her to find us on her map. Finally she said she would contact someone and they would call me. They did and confirmed where we were. Said they didn't know why GS called them, they are 2.5 hours away. I told him to hang on I'll call GS back. Had to tell the new rep the same thing and she said she would try to find someone closer. I called the road service and told them what the GS said. He said he had a couple of friends nearby that would come for $150 cash. No thanks. After all the back and forth on the phone the guy called back and said he was on his way and would be here in an hour. So 2 dirt bags showed up in an old broke down truck with a breakover bar and a couple sockets. No air compressor, no impact. I had already raised the 5th with its leveling jack and used my impact to remove the tire. I lowered the spare tire carrier as well. All they had to do was put the spare on. They did, and had no torque wrench either. I'm about sure that was the 2 "friends".
I'll be shopping for something other than Good Sam soon.


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midnightsadie

ohio

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Posted: 09/08/20 09:09am Link  |  Print  |  Notify Moderator

sounds normal. most times there ok, its the idiot on there end of the phone that screws up, why would they hook you up with a tow 2.5hrs away.

Lwiddis

near Jawbone Canyon, CA

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Posted: 09/08/20 09:14am Link  |  Print  |  Notify Moderator

Not sure your one experience is the norm.


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gbopp

The Keystone State

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Posted: 09/08/20 09:38am Link  |  Print  |  Notify Moderator

That's about the most ridiculous GSRA story I have seen on the forum. And I've seen quite a few.
I agree with midnightsadie, it's probably the 'agent' you speak to when you call for assistance. Some never cease to amaze you with their cluelessness.

Look at the bright side. In a couple years you will laugh when you tell this story. Right now it's not very funny.

TxGearhead

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Posted: 09/08/20 09:59am Link  |  Print  |  Notify Moderator

I have the feeling that some of GS response is funneled to another company on a first priority basis, then they assign the response. In one of the phone calls a name was mentioned like: National Assistance, or similar. We weren't 20 minutes from Bernalillo and thus Albuquerque.
Yes, the first GS rep named Rita in Atlanta was a dud. She was laughing her butt off because she couldn't pronounce the Spanish names of towns and roads. Acted like she was stoned.
It's all good. Just got off the phone with State Farm and filed a claim. Appointment made at my RV shop. Damage wasn't too bad. Plastic fender flew off and the bottom trim on the slide was bent under. Could have been worse. State Farm will even reimburse me for the tire. A 215/75r 17.5 Hercules steel cased from Discount Tire. It was a Sailun that blew out. Build date 42/16.

MDKMDK

Canada

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Posted: 09/08/20 10:01am Link  |  Print  |  Notify Moderator

So, you pretty much did the entire job yourself, even had an impact gun to remove the flat, and then waited for the "dirt bags" to put the spare on? When I read that, I thought, why didn't you just finish the job. You were almost done. Get yourself a decent torque wrench for the next time. Sounds like you're more qualified and capable than the tow truck guys.


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jdc1

Rescue, Ca

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Posted: 09/08/20 10:03am Link  |  Print  |  Notify Moderator

What do you want for minimum wage?

TxGearhead

Texas

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Posted: 09/08/20 11:28am Link  |  Print  |  Notify Moderator

Correction..the GS rep was Kim.
Yeah I almost did it all. I'll just be honest..that 16 ply H rated tire on a 17.5" solid steel wheel is more than I want to pis* ant around if I don't have to. In October I'll be 70 and with 3 back surgeries. I do need to get a pipe or something to lever the spare off the carrier, rather than rely on GS.
I carry a torque wrench and DeWalt 20 volt 1/2" impact, drill, recip saw, and 1/4" driver.
I hope I'm qualified to change a tire. 20 years a Millwright and 20 more as a Machinery Specialist for the biggest oil company in the world.
I actually had my 9mm in my pocket and when the dirt bags drove up I had my hand on it thinking we were getting robbed. Yeah they were that bad looking.

* This post was edited 09/08/20 11:39am by TxGearhead *

MDKMDK

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Posted: 09/08/20 11:42am Link  |  Print  |  Notify Moderator

TxGearhead wrote:

Correction..the GS rep was Kim.
Yeah I almost did it all. I'll just be honest..that 16 ply H rated tire on a 17.5" solid steel wheel is more than I want to pis* ant around if I don't have to. In October I'll be 70 and with 3 back surgeries. I do need to get a pipe or something to lever the spare off the carrier, rather than rely on GS.
I carry a torque wrench and DeWalt 20 volt 1/2" impact, drill, recip saw, and 1/4" driver.
I hope I'm qualified to change a tire. 20 years a Millwright and 20 more as a Machinery Specialist for the biggest oil company in the world.
I actually had my 9mm in my pocket and when the dirt bags drove up I had my hand on it thinking we were getting robbed. Yeah they were that bad looking.

Yikes, they must have been rough looking.
I get the weightlifting part, I'm getting up there, too.
It just sounded like you had it under control, except the finish.
Good luck next time out. We've always had pretty good luck with GSERS the few times we've had to use it.

Lwiddis

near Jawbone Canyon, CA

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Posted: 09/08/20 12:22pm Link  |  Print  |  Notify Moderator

"I have the feeling that some of GS response is funneled to another company"

I believe all the tow/assistance companies have contracts with two or more plan providers to keep them busy.

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