Good Sam Club Open Roads Forum: Good Sam Roadside Assistance: Road side assistance
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xmonacolapalmax

825 green bay road

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Joined: 01/30/2017

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Posted: 09/07/21 09:38am Link  |  Quote  |  Print  |  Notify Moderator

I wrote about failed road side assistance on the way from Minnesota to Colorado, and wrote letter to Mr. Lemonis, and instead of contacting me, they closed this subject, due to "inactivity". They not only provide
"no " road side assistance, they afraid that you will ask for compensation for towing. There is no explanation for this kind of action.

NamMedevac 70

Reno

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Posted: 09/07/21 10:09am Link  |  Quote  |  Print  |  Notify Moderator

When I was a GS member I never used their Roadside assit as I had fast friendly service from AAA and USAA and still do. My free GS membership started when I bought a TT from Camping World and I then allowed it to lapse.

NavManCan

On the Road Again

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Posted: 09/07/21 11:15am Link  |  Quote  |  Print  |  Notify Moderator

Did you contact them by private message as was requested in your prior thread by Ella?

https://www.rv.net/forum/index.cfm/fuseaction/thread/tid/30272244.cfm

Good Sam Care Team

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Posted: 09/09/21 05:53am Link  |  Quote  |  Print  |  Notify Moderator

Hello xmonacolapalmax,

We apologize for the experience you have had with Good Sam Roadside Assistance.
We will be reaching out to you to obtain additional details, also your experience has been shared with the roadside team for review.

Have a good day.

Thank you,
Ella
Good Sam Customer Care Team

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