Good Sam Club Open Roads Forum: why do renewing members get a raw deal?
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 > why do renewing members get a raw deal?

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toedtoes

California

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Posted: 06/27/22 07:01pm Link  |  Quote  |  Print  |  Notify Moderator

This is standard operating procedure for service products. The fact is, giving you (the longtime customer) a discount doesn't increase their bottom line. Signing up new customers, even at a discount, does increase their bottom line.

This is why I never use the "new customer pricing" as a reason to go with a company. Instead, I use the regular rates. If the regular rate is too high, then I go elsewhere.


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time2roll

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Posted: 06/27/22 07:23pm Link  |  Quote  |  Print  |  Notify Moderator

deprived wrote:

time2roll wrote:


Is that moral and unfair that next week you pay the full listed price?

Yes. [emoticon]
Like last month I was ordering a bunch at Home Depot so I get the coupon out but it is expired. But I need the stuff so I make the order. A week after delivery I get the next set of coupons. Disappointing, yes. Immoral or unfair, No. Could have saved a couple hundred $$.


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deprived

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Posted: 06/27/22 08:21pm Link  |  Quote  |  Print  |  Notify Moderator

toedtoes wrote:

If the regular rate is too high, then I go elsewhere.

I'm leaning towards that.

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Posted: 06/27/22 09:10pm Link  |  Quote  |  Print  |  Notify Moderator

Be informed, ask what is their normal price.


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Tvov

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Posted: 06/28/22 04:18am Link  |  Quote  |  Print  |  Notify Moderator

deprived wrote:

time2roll wrote:

Normal and ordinary.


That doesn't mean it's moral or fair.

I run several small businesses and I can't imagine doing something like that.


You run several small businesses and you've never heard of giving new customers a one time price discount or other incentives?


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wildtoad

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Posted: 06/28/22 07:21am Link  |  Quote  |  Print  |  Notify Moderator

I think the worst of these promo ads is Sirius XM where they offer a new customer rate but fail to mention all the fees that are added to the bill, which as I remember double the monthly bill. Never have or will be a paying customer.


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valhalla360

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Posted: 06/28/22 08:27am Link  |  Quote  |  Print  |  Notify Moderator

deprived wrote:

time2roll wrote:

Normal and ordinary.


That doesn't mean it's moral or fair.

I run several small businesses and I can't imagine doing something like that.


I'm confused what is immoral or unfair about offering new customers a discount to get them to try your business?

If your several small businesses are that good, they will see how good they are and happily pay full price the next time but not knowing how good they are, they may be hesitant to try your many great small businesses without the discount.

Look up the term "loss leader" if you want to learn more about it.


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valhalla360

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Posted: 06/28/22 08:30am Link  |  Quote  |  Print  |  Notify Moderator

wildtoad wrote:

I think the worst of these promo ads is Sirius XM where they offer a new customer rate but fail to mention all the fees that are added to the bill, which as I remember double the monthly bill. Never have or will be a paying customer.


This is a different issue. Those taxes and fees will get tacked on with or without a promotion. Particularly for subscription purchases, always ask what the full bill will be including all taxes and fees (preferably get it in writing) before purchasing.

deprived

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Posted: 06/28/22 09:40am Link  |  Quote  |  Print  |  Notify Moderator

Tvov wrote:

you've never heard of giving new customers a one time price discount or other incentives?

Yes. I have heard of it. Are you serious?

deprived

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Posted: 06/28/22 09:41am Link  |  Quote  |  Print  |  Notify Moderator

valhalla360 wrote:


Look up the term "loss leader" if you want to learn more about it.


I'll look up the term "condescending" as well. <3

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